| 1 | Project and venue requirements | Seat layout, row spacing, aisle access, accessibility needs, auditorium capacity, and local building or fire requirements. | Share architectural drawings, seat counts, site conditions, applicable regulations, and the required delivery destination before requesting a quotation. |
| 2 | Product specification and configuration | Seat width and pitch, fixed or tip-up seat, armrests, upholstery, writing tablets, cup holders, row letters, and finish options. | Request a dimensioned drawing and written bill of materials for the exact configuration; verify that all options are included in the quoted price. |
| 3 | Strength and durability | Test coverage for row seating, mechanisms, frames, and other load-bearing components relevant to the intended use. | Where applicable, request test reports against EN 12727, which specifies strength, durability, and safety requirements for row seating. Check the report’s model, configuration, and test scope. |
| 4 | Upholstery fire performance | Whether the specified upholstery and filling meet the fire-safety requirements applicable to the destination market and venue. | Request test documentation for the actual material build-up. EN 1021-1 and EN 1021-2 address cigarette and match ignition sources for upholstered furniture; confirm local requirements separately. |
| 5 | Quality management and traceability | Documented inspection processes, control of supplied materials, handling of nonconforming products, and traceability of production lots. | Review the quality process and, if certification is claimed, check the certificate’s scope, validity, and issuing body. ISO 9001 concerns quality-management systems, not product certification. |
| 6 | Samples and design approval | Comfort, finish, color, stitching, mechanism operation, and whether the sample matches the approved specification. | Approve a signed sample or finish swatch and a final drawing before mass production; record any permitted production tolerances in writing. |
| 7 | Quotation and commercial terms | Unit price, tooling or sample charges, minimum order quantity, packaging, taxes, payment schedule, and quotation validity. | Compare like-for-like specifications and require exclusions, optional costs, and price assumptions to be stated clearly in the quotation. |
| 8 | Production capacity and schedule | Available production capacity, material procurement time, order milestones, inspection window, and delivery schedule. | Ask for a project-specific production plan and identify the events that start the lead-time clock, such as deposit receipt or drawing approval. |
| 9 | Pre-shipment inspection and packaging | Quantity, configuration, workmanship, labeling, protective packaging, and suitability for the selected shipping method. | Agree on inspection criteria and corrective-action handling before production. Confirm packing dimensions, gross weight, and loading information before dispatch. |
| 10 | Purchase order, shipping, and after-sales support | Order confirmation, delivery responsibilities, export documents, warranty terms, spare parts, and installation or claims support. | Put the approved specification, quantities, price, schedule, and remedies in the purchase order. State the chosen Incoterms® 2020 rule and named place; confirm document and warranty requirements in writing. |